Support should help restore services and reduce the likelihood of recurring problems. Sam+ defines support and maintenance around equipment type, site conditions and operational sensitivity.
Maintenance Agreements
Covered equipment, visit schedules, periodic activities and request-handling procedures are specified in the agreement. This structure supports maintenance planning and clarifies responsibilities.
Technical Issue Investigation
The problem description, time of occurrence, affected services and available evidence provide the starting point. Work can be carried out remotely or on site, depending on access conditions and service scope.
Scheduled Servicing and Reviews
Equipment health checks, configuration reviews and investigation of warning signs follow the agreed schedule. Findings and recommended actions are recorded in service reports.
Repair and Replacement Coordination
When repair or replacement is required, warranty conditions, procurement options and cost responsibilities are reviewed. Parts-related services follow the coverage of the agreement or a separate proposal.
Prepare a Support Request
Provide your organization, equipment or system details, a description of the issue, its operational impact and a contact person. Do not submit passwords or confidential information through a public form.
Submit a Support Request Request a Maintenance Proposal